Double-charged for Pro subscription
I was charged twice for my Pro subscription this month. Can I get a refund?
Orchestration trace
Run complete. Verdict: auto_send
- TriageIntent classificationopenai/gpt-oss-20b582 ms619 tok
billing / normal
- RouterLane routing + escalation signals0 ms
billing
- Billing agentRefunds, invoices & chargesqwen/qwen3.6-27b3.49 s5,235 tok
draft (0 citations)
- SupervisorSafety & quality reviewqwen/qwen3.6-27b5.37 s2,091 tok
auto_send
Ready for human approval
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Human approval
Suggested reply
- Professional and courteous tone that directly addresses the customer's billing concern.
- Clearly explains the account status and provides a concrete next step (requesting a transaction screenshot for verification).
- Avoids overpromising by not committing to a refund until the discrepancy is verified, which aligns with standard billing dispute procedures.
Hi there, Thank you for reaching out about your billing. I've looked into your account and wanted to clarify the status of your recent invoices. Our records show that you have been charged only once this month. Here are the details for your reference: - Invoice inv_1001 ($240.00): Paid on July 5, 2026 - Invoice inv_1002 ($240.00): Currently open and unpaid, issued on July 22, 2026 The second invoice is still pending and has not been charged to your payment method yet. If you are seeing a duplicate charge on your bank statement that does not match these records, please reply with a screenshot of the transaction and we will investigate it right away. Please let us know if you have any other questions. We are happy to help. Best regards, the Support team
Account context
- Jul 22$240.00open
- Jul 4$240.00paid