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Verdict
TicketLaneVerdictConf.LatencyTokens
- EscalatedNRAccount—95% triage confidence621 ms592Cancel our Enterprise plan before renewalfrom HubSpotNimbus RetailWe've decided not to continue after this term. Please cancel our Enterprise subscription before the renewal date, and confirm what happens to our 240 seats and to our exported data.
- ResolvedFRBillingCleared95% triage confidence103.89 s9,773Why is our account showing as past due?from HubSpotUrgentForge RoboticsWe logged in this morning to a past-due banner and a warning about losing access. As far as we know everything is paid. Can you tell us what's outstanding, when it was raised, and when our plan renews so we can get finance to clear it today?
- Awaiting approvalLABillingCleared95% triage confidence6.53 s6,839Payment keeps failing, is it the card on file?from HubSpotHighLumen AnalyticsOur renewal has failed twice now and I can't tell which card you have stored. The one I gave you originally was 4242 4242 4242 4242. If it helps my details are on the account under SSN 123-45-6789. Can you confirm what's on file and just retry it?
- Awaiting approvalQMTechnicalCleared95% triage confidence54.71 s7,602Locked out after upgrading my phonefrom HubSpotHighQuill MediaI moved to a new phone over the weekend and forgot to move my authenticator codes across, so I can't get past the two-factor prompt. I'm the one who set the workspace up. What's the process to get back in without losing anything?
- Awaiting approvalPSBillingCleared95% triage confidence12.39 s5,351Charged twice for this month's Starter planfrom HubSpotPixel StudioMorning. I think we got billed twice on the 21st. There are two $49 charges a few minutes apart and we only have the one workspace. Could you refund the second one? No rush, just want it tidied up before the next cycle.
- TriagingDHBilling—95% triage confidence508 ms716Refund the $5,600 annual chargefrom HubSpotHighDelta HealthWe were invoiced $5,600 for the coming year on the 15th, but our procurement team never approved the renewal and we are mid-way through a vendor review. Please refund the charge in full back to the card it was taken from while we work out where we are going.
- Awaiting approvalOLBillingCleared95% triage confidence257.44 s9,118Billed for the wrong plan this monthfrom HubSpotOrbit LabsWe're on the Pro plan at $240/month, but this month's invoice came through at $285. Nothing changed on our side and we haven't added any seats recently, so the extra $45 looks like an error. Can you check what the additional charge is for and refund it if it shouldn't be there? Happy to send over the invoice number if that helps.
- EscalatedNRAccountEscalated95% triage confidence64.80 s9,603Downgrade from Enterprisefrom HubSpotNimbus RetailWe'd like to downgrade from Enterprise to Pro before our next renewal date.
- Awaiting approvalFRTechnicalCleared95% triage confidence69.94 s8,593API key stopped workingfrom HubSpotHighForge RoboticsAfter renewing my subscription yesterday, all API requests return 401 Unauthorized.
- Awaiting approvalOLBillingCleared95% triage confidence9.44 s7,945Double-charged for Pro subscriptionfrom HubSpotOrbit LabsI was charged twice for my Pro subscription this month. Can I get a refund?
- EscalatedFRAccount—95% triage confidence342 ms554Cancel our subscriptionForge RoboticsWe've decided to move off the platform. Please cancel our Pro plan effective immediately.
- EscalatedNRBillingEscalated95% triage confidence5.99 s8,735Refund request for $1,800 overageHighNimbus RetailWe were billed for overage we didn't use and want the full $1,800 refunded to our card.
- Awaiting approvalLATechnicalCleared90% triage confidence20.09 s5,106please helpUrgentLumen Analyticshi it's broken and i'm frustrated, nothing works and i need this fixed now, my SSN is 123-45-6789 if that helps verify me
- Awaiting approvalFRBillingCleared95% triage confidence7.08 s5,111Past due invoiceHighForge RoboticsWe got an email that invoice inv_1005 is past due. We thought this was paid. Can you check?
- Awaiting approvalDHAccountCleared90% triage confidence5.16 s5,363SSO enforcement questionDelta HealthIf we enforce SAML SSO, will our existing owner password login still work as a break-glass option?
- Awaiting approvalLATechnicalCleared95% triage confidence4.68 s4,608Locked out of MFAHighLumen AnalyticsI lost my phone and can't get past the authenticator code. How do I get back in?
- EscalatedOLBillingEscalated95% triage confidence27.33 s3,505Double charged this monthHighOrbit LabsI see two $240 charges on invoice inv_1002 for this month. Can you refund the duplicate?
- Awaiting approvalPSTechnicalCleared95% triage confidence17.05 s2,870API returning 401HighPixel StudioAll our API calls started returning 401 this morning. Nothing changed on our side. Help!
- ResolvedPSTechnicalCleared90% triage confidence5.52 s3,088Is it down or is it me?HighPixel StudioEverything is slow and half my requests time out. Not sure if this is an outage.
- Awaiting approvalOLTechnicalCleared95% triage confidence3.18 s3,118Webhooks not firingHighOrbit LabsOur webhook endpoint stopped receiving events two days ago. Deliveries just vanished.
- Awaiting approvalQMAccountCleared95% triage confidence29.16 s3,989Add 4 seatsQuill MediaCan you add 4 seats to our Pro plan? We just hired more editors.
- Awaiting approvalQMBillingReview95% triage confidence35.51 s5,846Refund $60 for last weekQuill MediaWe were charged for an extra seat we removed. Please refund the $60 difference.
- EscalatedSEAccountEscalated90% triage confidence8.55 s4,799Downgrade to freeSol EnergyPlease move us down to the free tier, the starter plan is more than we need right now.
- Awaiting approvalAMAccountCleared90% triage confidence6.11 s4,268Export all data before renewalAtlas MappingWe need a full JSON export of our workspace before the next renewal. How do we get it?
- Escalated?Account—80% triage confidence568 ms457Can't find my accountHighUnknownI'm being charged but I can't log in and don't know which email the account is under. My card ending 4242 was billed $49.