Is it down or is it me?

Hi [Customer], I’m sorry you’re experiencing slow responses and time‑outs. 1. Check the service status – Our live status page (https://status.example.com) shows the current health of all components. At the moment there are no reported incidents. You can also subscribe there for real‑time updates to avoid duplicate tickets. 【kb_downtime】 2. Gather details – To investigate further, could you please share: - Example request IDs (or timestamps) that timed out - The endpoint you’re calling and the environment (prod, sandbox, etc.) - Any recent changes to your API keys or network configuration 3. Common checks on your side - Verify you’re not hitting the rate‑limit (HTTP 429) – if you see 429 responses, you may need to back‑off or request a higher limit. - Ensure the Bearer token you’re using is still valid (a 401 indicates an expired/revoked key). Once we have the request details we can look at the logs and pinpoint the cause. Please let us know the above information, and we’ll get this resolved as quickly as possible. Thanks, the Support team