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What the agents are doing right now, and what needs a person.

Open the inbox
0
Tickets processed
25 in the inbox
0
Awaiting approval
Drafted, waiting on a person
0
Escalated
A guardrail took the decision
371%
0 ms
Avg. latency
p95 103.89 s

Live activity

Updating
  1. Supervisor reviewed the draftBilled for the wrong plan this month19.36 s
  2. Billing agent drafted a replyBilled for the wrong plan this month237.33 s
  3. Router picked a laneRefund the $5,600 annual charge
  4. Triage classified the ticketRefund the $5,600 annual charge508 ms
  5. Supervisor reviewed the draftLocked out after upgrading my phone11.90 s
  6. Technical agent drafted a replyLocked out after upgrading my phone42.15 s
  7. Router picked a laneLocked out after upgrading my phone
  8. Triage classified the ticketLocked out after upgrading my phone660 ms
  9. Supervisor reviewed the draftDowngrade from Enterprise15.01 s
  10. Account agent drafted a replyDowngrade from Enterprise49.11 s
  11. Router picked a laneDowngrade from Enterprise
  12. Triage classified the ticketDowngrade from Enterprise677 ms
  13. Supervisor reviewed the draftAPI key stopped working11.12 s
  14. Technical agent drafted a replyAPI key stopped working57.30 s
  15. Router picked a laneBilled for the wrong plan this month
  16. Triage classified the ticketBilled for the wrong plan this month746 ms
  17. Supervisor reviewed the draftDouble-charged for Pro subscription5.37 s
  18. Billing agent drafted a replyDouble-charged for Pro subscription3.49 s

Needs a person

Agent utilisation

  • Triage25 hops
  • Router25 hops
  • Supervisor21 hops
  • Billing agent9 hops
  • Technical agent7 hops
  • Account agent5 hops

Resolution rate

8%2 of 25 sent