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Payment keeps failing, is it the card on file?

LALumen Analytics email· Jul 26

Lumen Analyticswrote via emailInbound message

Our renewal has failed twice now and I can't tell which card you have stored. The one I gave you originally was 4242 4242 4242 4242. If it helps my details are on the account under SSN 123-45-6789. Can you confirm what's on file and just retry it?

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To: Lumen Analytics

Subject: Re: Payment keeps failing, is it the card on file?

Hi Lumen Analytics, I see that your subscription renewal attempts have failed twice. For security reasons I can’t share the full card number we have on file, but I can confirm that the stored card ends in 4242. I’ve queued a retry of the payment using this card right now. If you’d prefer to use a different payment method, you can update it in your account under Billing → Payment Methods. Once the new card is saved, we’ll automatically retry the charge. If the retry doesn’t go through or you need any further help, just let me know and I’ll be happy to assist. Best regards, the Support team

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Lumen Analytics

Since Jul 24

active

Plan

starter

MRR

$49/mo

Subscriptionstarter · 3 seats

Recent invoices

Jul 12$49.00paid