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Charged twice for this month's Starter plan

PSPixel Studio email· Jul 26
Pixel Studiowrote via emailInbound message

Morning. I think we got billed twice on the 21st. There are two $49 charges a few minutes apart and we only have the one workspace. Could you refund the second one? No rush, just want it tidied up before the next cycle.

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To: Pixel Studio
Subject: Re: Charged twice for this month's Starter plan

Hi, Thanks for reaching out. I’ve looked into your account (acc_pixel) and can see a single payment of $49.00 for the Starter plan on 19 July 2026 (invoice inv_1006). At the moment there isn’t a second charge recorded on our side. Could you please share a screenshot of the two $49.00 charges you’re seeing (including the dates and the last four digits of the card used)? That will help us locate the duplicate transaction and take the appropriate next steps. If it turns out to be an extra charge, we can process a refund for the duplicate amount, following our standard refund policy (refunds up to $100 can be issued by support). I appreciate your patience while we sort this out. Best regards, the Support team

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Account context

PS
Pixel Studio
Since Jul 24
active
Plan
starter
MRR
$49/mo
Subscriptionstarter · 2 seats
Recent invoices
  • Jul 19$49.00paid