Skip to content
Back to inbox
EscalatedAccount95% confidenceHubSpotView in HubSpot(opens in a new tab)hs_329239659256

Cancel our Enterprise plan before renewal

NRNimbus Retail email· Aug 19
Nimbus Retailwrote via emailInbound message

We've decided not to continue after this term. Please cancel our Enterprise subscription before the renewal date, and confirm what happens to our 240 seats and to our exported data.

Orchestration trace

Run complete. Verdict: done

621 ms
0 ms
Failed
Run failed
Steps
3
Agent time
621 ms
Tokens
592
Est. cost
$0.0001
  1. TriageIntent classificationopenai/gpt-oss-20b621 ms592 tok

    account / normal

  2. RouterLane routing + escalation signals0 ms

    account

  3. errorPipeline step0 ms

    429 {"error":{"message":"Rate limit reached for model `openai/gpt-oss-120b` in organization `org_01kxdq2dpnem6bgsa5sv1vd6mv` service tier `on_demand` on tokens per day (TPD): Limit 200000, Used 199897, Requested 829. Please try again in 5m13.632s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing","type":"tokens","code":"rate_limit_exceeded"}}

Human approval

Escalated before drafting.The pipeline couldn't safely auto-draft (e.g. no identifiable account). Compose a reply as the human auditor.

Account context

NR
Nimbus Retail
Since Jul 24
active
Plan
enterprise
MRR
$4,200/mo
Subscriptionenterprise · 240 seats
Recent invoices
  • Jul 20$1,800.00paid
  • Jun 24$4,200.00paid