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EscalatedAccount95% confidencetkt_09

Downgrade to free

SESol Energy chat· Jul 24
Sol Energywrote via chatInbound message

Please move us down to the free tier, the starter plan is more than we need right now.

Orchestration trace

Run complete. Verdict: escalate

Escalated to human
491 ms
0 ms
2.24 s
922 ms
Guardrail hold
Steps
4
Agent time
3.65 s
Tokens
4,533
Est. cost
$0.0016
  1. TriageIntent classificationopenai/gpt-oss-20b491 ms580 tok

    account / normal

  2. RouterLane routing + escalation signals0 ms

    account

  3. Account agentPlans, seats & accessopenai/gpt-oss-120b2.24 s3,103 tok

    draft (3 citations)

  4. SupervisorSafety & quality reviewopenai/gpt-oss-120b922 ms850 tok

    auto_send

  5. Escalated to human

    A guardrail held this for human authority.

Human approval

Guardrail hold — escalatedA hard rule blocked auto-send. This needs human authority.

Suggested reply

Assigned to you
To: Sol Energy
Subject: Re: Downgrade to free
  • downgrade requires account-owner confirmation

Hi, I see your account (acc_sol) is currently on the Starter plan and is set to renew on 23 August 2026. We can schedule a downgrade to the Free tier. Per our policy, downgrades take effect at the end of the current billing period and require confirmation from the account owner — once confirmed, the plan will switch to Free on the renewal date. Please let us know that you’d like to proceed, and have the account owner confirm the change. After we receive that confirmation we’ll finalize the downgrade. (See KB article “Changing plans (upgrade, downgrade, cancel)”.) If you have any other questions or need assistance with anything else, just let us know. the Support team

Grounded in

Account context

SE
Sol Energy
Since Jul 24
active
Plan
starter
MRR
$49/mo
Subscriptionstarter · 1 seat
Recent invoices
  • Jun 14$49.00void