API key stopped working
After renewing my subscription yesterday, all API requests return 401 Unauthorized.
Orchestration trace
Run complete. Verdict: auto_send
- TriageIntent classificationopenai/gpt-oss-20b1.52 s776 tok
technical / high
- RouterLane routing + escalation signals0 ms
technical
- Technical agentBugs, auth & outagesqwen/qwen3.6-27b57.30 s5,977 tok
draft (2 citations)
- SupervisorSafety & quality reviewqwen/qwen3.6-27b11.12 s1,840 tok
auto_send
Ready for human approval
Nothing is sent until an operator approves it.
Human approval
Suggested reply
- Tone is professional, empathetic, and solution-oriented.
- Provides clear, concrete troubleshooting steps for the 401 error.
- Correctly addresses the potential payment status issue without overpromising or making unauthorized commitments.
- Offers a clear escalation path if the issue persists.
Thank you for reaching out. I have reviewed your account and our authentication guidelines. A 401 Unauthorized response typically indicates that the API key has expired, been revoked, or is no longer valid for your environment. To restore access, please follow these steps: - Navigate to Settings > Developer in your dashboard. - Rotate your existing API key to generate a fresh one. - Update the Authorization header in your application to use the new Bearer key. I also noticed your account is currently showing a past_due status. While your subscription remains active, outstanding balances can occasionally restrict API access. Please verify that your payment method is current to ensure uninterrupted service. If the 401 errors persist after rotating the key and confirming your payment details, reply to this message and we will run a deeper investigation on our end. Best regards, the Support team
Account context
- Jun 19$240.00open