Locked out after upgrading my phone
I moved to a new phone over the weekend and forgot to move my authenticator codes across, so I can't get past the two-factor prompt. I'm the one who set the workspace up. What's the process to get back in without losing anything?
Orchestration trace
Run complete. Verdict: auto_send
- TriageIntent classificationopenai/gpt-oss-20b660 ms688 tok
technical / high
- RouterLane routing + escalation signals0 ms
technical
- Technical agentBugs, auth & outagesqwen/qwen3.6-27b42.15 s5,131 tok
draft (3 citations)
- SupervisorSafety & quality reviewqwen/qwen3.6-27b11.90 s1,783 tok
auto_send
Ready for human approval
Nothing is sent until an operator approves it.
Human approval
Suggested reply
- Professional, empathetic, and direct tone
- Clearly explains the 2FA reset process and explicitly assures data safety
- Provides a concrete, secure next step (email verification) without overpromising
- No policy flags or unsafe commitments detected
Hi there, I can help you regain access to your workspace. To resolve this, I will clear the currently enrolled authenticator device from our system. This allows you to set up a new authenticator on your new phone during your next login. Your account data, projects, and workspace settings will remain completely safe. For security purposes, please reply with the email address associated with your account to confirm you are the owner. Once verified, I will process the reset immediately and let you know when it is ready. Best regards, the Support team
Account context
- Jul 16$240.00paid