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Locked out of MFA

LALumen Analytics chat· Jul 24
Lumen Analyticswrote via chatInbound message

I lost my phone and can't get past the authenticator code. How do I get back in?

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  1. TriageIntent classificationopenai/gpt-oss-20b686 ms620 tok

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  3. Technical agentBugs, auth & outagesopenai/gpt-oss-120b2.45 s2,963 tok

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To: Lumen Analytics
Subject: Re: Locked out of MFA

Hi, I’m sorry you’re locked out after losing your phone. We can clear the current authenticator so you can set up a new one. To do this, I’ll need to verify that you’re the account owner. Could you please confirm one of the following: - The email address associated with the Lumen Analytics account, or - The last four digits of the credit card on file. Once I have that confirmation, I’ll reset the MFA enrollment. After the reset, you’ll be able to log in as usual and will be prompted to enroll a new authenticator app on your next sign‑in. Let me know when you’re ready, and I’ll take care of it right away. Thanks for your patience. the Support team

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LA
Lumen Analytics
Since Jul 24
active
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starter
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$49/mo
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