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Awaiting approvalTechnicalHigh95% confidencetkt_11

Webhooks not firing

OLOrbit Labs email· Jul 24
Orbit Labswrote via emailInbound message

Our webhook endpoint stopped receiving events two days ago. Deliveries just vanished.

Orchestration trace

Run complete. Verdict: auto_send

Cleared to send
254 ms
0 ms
1.67 s
1.25 s
Ready to send
Steps
4
Agent time
3.18 s
Tokens
3,118
Est. cost
$0.0019
  1. TriageIntent classificationllama-3.1-8b-instant254 ms441 tok

    technical / high

  2. RouterLane routing + escalation signals0 ms

    technical

  3. Technical agentBugs, auth & outagesllama-3.3-70b-versatile1.67 s2,226 tok

    draft (1 citations)

  4. SupervisorSafety & quality reviewllama-3.3-70b-versatile1.25 s451 tok

    auto_send

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    Nothing is sent until an operator approves it.

Human approval

Cleared to sendThe pipeline is confident this reply is safe. Review and approve.

Suggested reply

To: Orbit Labs
Subject: Re: Webhooks not firing

We've located your account, acc_orbit, and confirmed that it's active with a Pro plan subscription. To troubleshoot the issue with webhooks not firing, we recommend checking the configuration under Settings > Developer > Webhooks to ensure that the endpoint is correctly set up. Additionally, verify the signature header to confirm the authenticity of the events. If the issue persists, please provide more details about your webhook endpoint and the events that are not being delivered, and we'll be happy to assist further. the Support team

Grounded in

Account context

OL
Orbit Labs
Since Jul 24
active
Plan
pro
MRR
$240/mo
Subscriptionpro · 12 seats
Recent invoices
  • Jul 22$240.00open
  • Jul 4$240.00paid