Inbox
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Verdict
TicketLaneVerdictConf.LatencyTokens
- EscalatedNRAccount—95% triage confidence621 ms592Cancel our Enterprise plan before renewalfrom HubSpotNimbus RetailWe've decided not to continue after this term. Please cancel our Enterprise subscription before the renewal date, and confirm what happens to our 240 seats and to our exported data.
- EscalatedNRAccountEscalated95% triage confidence64.80 s9,603Downgrade from Enterprisefrom HubSpotNimbus RetailWe'd like to downgrade from Enterprise to Pro before our next renewal date.
- EscalatedFRAccount—95% triage confidence342 ms554Cancel our subscriptionForge RoboticsWe've decided to move off the platform. Please cancel our Pro plan effective immediately.
- EscalatedNRBillingEscalated95% triage confidence5.99 s8,735Refund request for $1,800 overageHighNimbus RetailWe were billed for overage we didn't use and want the full $1,800 refunded to our card.
- EscalatedOLBillingEscalated95% triage confidence27.33 s3,505Double charged this monthHighOrbit LabsI see two $240 charges on invoice inv_1002 for this month. Can you refund the duplicate?
- EscalatedSEAccountEscalated90% triage confidence8.55 s4,799Downgrade to freeSol EnergyPlease move us down to the free tier, the starter plan is more than we need right now.
- Escalated?Account—80% triage confidence568 ms457Can't find my accountHighUnknownI'm being charged but I can't log in and don't know which email the account is under. My card ending 4242 was billed $49.